perya Privacy Policy
Last updated: January 2025. This Privacy Policy explains how perya collects, uses, stores, and protects your personal information when you use our platform. By registering an account or using our services, you agree to the practices described here.
What We Collect and Why
Personal Information
When you register an account on perya, we collect personal details such as your full name, date of birth, email address, and mobile number. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years under Philippine gaming regulations, and keep your account secure. We may also collect a government-issued ID during the verification process to comply with our Know Your Customer obligations. All personal data you provide is stored securely and accessed only by authorised personnel for legitimate operational purposes. We do not collect more information than is necessary for the services we provide.
Financial Data
To process deposits and withdrawals in Philippine pesos, we collect payment-related information including your preferred payment method, transaction history, and account details associated with your chosen local payment provider or mobile wallet. We do not store full card numbers or sensitive payment credentials directly on our servers — these are handled by our trusted payment processing partners who operate under strict security standards. Financial records are retained for the period required by Philippine financial regulations and anti-money laundering laws. Your transaction history within the platform is accessible to you at any time through your account dashboard. We use this data solely to process your transactions and to meet our legal reporting obligations.
Device and Usage Data
When you access perya through a browser or mobile device, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and the pages or features you interact with on the platform. This data helps us optimise the platform for mobile users across the Philippines, diagnose technical issues, and improve the overall experience. We may also collect session duration and navigation patterns to understand how players use the platform and to identify areas for improvement. This information is analysed in aggregate and is not used to personally identify you beyond what is necessary for security and fraud prevention purposes. You can limit certain types of data collection through your browser or device settings.
Communications Data
If you contact our support team, submit a query, or respond to a survey or promotion, we retain records of that communication including the content of your messages and any attachments you provide. This allows us to track the progress of your enquiry, maintain a consistent support experience, and improve our customer service processes over time. We may also send you service-related notifications such as account alerts, transaction confirmations, and security updates — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given consent, we may also send you promotional messages about new games, offers, or platform features. You can manage your marketing communication preferences at any time through your account settings.
How We Use Your Information
Account Security
Your personal data is used to verify your identity at registration and during ongoing account activity, helping us prevent unauthorised access, detect suspicious behaviour, and protect your funds. We apply multi-layered security measures including encrypted data storage and secure login protocols to keep your account safe at all times. Any unusual activity on your account may trigger an additional verification step to confirm it is genuinely you. We take the security of Filipino players' accounts seriously and continuously review our security practices to stay ahead of emerging threats.
Platform Improvement
Aggregated usage data helps us understand which games, features, and sections of the platform are most popular among our Filipino players, allowing us to prioritise improvements and introduce new content that matches local preferences. We use this insight to refine the mobile experience, streamline navigation, and ensure that the platform performs reliably across a wide range of devices and network conditions common in the Philippines. No individually identifiable data is used for this purpose — analysis is always conducted at an aggregate level to protect your privacy.
Legal Compliance
We are required by Philippine law and our gaming licence conditions to retain certain records relating to player identity, transactions, and gaming activity for specified periods. Your data may be used to fulfil these obligations, including responding to requests from regulatory authorities, law enforcement agencies, or courts with jurisdiction in the Philippines. We will always handle such disclosures in accordance with applicable law and will notify you where we are legally permitted to do so. Compliance with these requirements is non-negotiable and forms a core part of how we operate as a responsible gaming platform.
Your Rights and Our Commitments
As a player based in the Philippines, you have specific rights regarding your personal data. Here is a clear summary of what you can expect from us.
Right to Access
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine data privacy regulations. To submit a request, please contact our support team through the platform.
Right to Correction
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update many of your account details directly through your profile settings, or contact our support team for assistance with information that cannot be self-edited.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. Please note that we are required to retain some data for legal and regulatory compliance purposes even after account closure. Where deletion is possible, we will action your request promptly and confirm when it has been completed.
Right to Object
You have the right to object to certain uses of your personal data, including direct marketing communications. You can withdraw your consent to receive promotional messages at any time through your account settings. Withdrawing consent for marketing will not affect the processing of data that is necessary for the operation of your account or our legal obligations.
Cookies and Tracking
perya uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand how players navigate the platform so we can make improvements — these can be managed through your browser settings. We do not use cookies to serve third-party advertising or to track your activity outside of the perya platform. By continuing to use the platform, you consent to our use of essential cookies. For more detailed information about the specific cookies we use and how to manage them, please contact our support team.
Questions About Your Privacy?
If you have any questions about how perya handles your personal data, or if you would like to exercise any of your data rights, our support team is here to help. You can also review our full Terms and Conditions or visit the FAQ for quick answers.